Player protection

Set your own limits before you play at Casinomate

You play at Casinomate only from 18, and every account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set your limit

Licensed & auditedRegulated by the Malta Gaming Authority since 2007 (MGA/B2C/881/2007) with independent testing by iTech Labs and BMM Testlabs

Checking the basics

Responsible gambling essentials at a glance

Most readers arrive unsure who stands behind the account and where to turn for help, and this table settles it.

Minimum age18+

Regulator and licenseMalta Gaming Authority, MGA/B2C/881/2007

National registerBetStop

National Gambling Helpline1800 858 858

Limit and exclusion queries[email protected]

Account controls

Deposit caps, loss caps and time reminders

Controls you choose sit inside the same account you already use, with no paperwork and no phone call.

Before the first spin

This caps how much you can pay in over a set period, so the money you commit stays a planned amount rather than whatever feels right at the time. Switch it on before your first session.

After a bad run

A loss limit stops play once your net losses reach a figure you picked in calm, which keeps a rough night from turning into a rough month.

Reminders as you play

Gentle reminders appear as your session passes a chosen length, giving you a moment to check the clock and decide whether to carry on.

Take the break you need

A cooling-off period gives you a short break from the account while it stays in place, useful when you want distance rather than a full stop.

Full account block

Self-exclusion closes your account to play for the period you choose, for when you already know a pause will not be enough.

Your protection

You want a cap on tonight's spend

Most readers worry a limit takes days and paperwork, and it does not.

Your signed-in profile

Sign in with your email address and password, then open the settings area of your profile. Check you are in the right account before you change anything.

Before you change, read

Look for the responsible gambling area of the settings, where every control listed here is gathered. Read what each one does before you pick one.

A cap you can live with

Decide whether you want to cap deposits, cap losses or have session time reminders, then confirm the figure or the length you have chosen.

Is it saved?

Save the change and check the confirmation message on screen. If anything looks wrong, contact the support team before you play again.

Their age first, your support after

Document check at sign-up. Anyone opening an account must be 18 or over, and the name on it has to match their documents. Identity and address checks come before the first withdrawal, not after.

Blocking tools at home. Filtering software on a shared laptop or phone can close gambling pages before they load. Install it together with the person you are worried about, so it feels like a shared decision.

Who can families call? Say what you have seen without blame, rather than issuing an ultimatum. The National Gambling Helpline on 1800 858 858 is free at any hour and advises relatives too.

Pause, exclusion or BetStop

You just need a breather. A time-out shortens the time you spend inside your casino account for hours or days, and you start it yourself from your settings. Deposits and play pause for that stretch while the rest of the account stays as it is.

Your decision, not reversed. Self-exclusion inside your account closes access for a long period, and it cannot be undone early. You choose it in your settings, and from that point the account stays shut until the period runs out, so it suits a decision you have already made.

Does BetStop reach them all? BetStop is the Australian Government register run through ACMA, open to anyone for at least 3 months and up to a lifetime. You join it online at betstop.gov.au in roughly 5 minutes and may name a support person. Registered people cannot bet, open accounts or receive marketing. betstop.gov.au

Three places to turn

Who will listen at any hour

This block settles who you can call, and that the call costs you nothing and stays private.

National Gambling Helpline

The National Gambling Helpline answers 24 hours a day, every day of the year, for players and for relatives. Chat and email counselling, self-help tools and a directory of local services come free, and everything you say stays confidential. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Gamblers Anonymous Australia runs peer support meetings across the country for people who gamble and for those close to them. Reaching a meeting means sitting with others who have been in the same place, at no cost. gaaustralia.org.au

National Debt Helpline

The National Debt Helpline gives free financial counselling for gambling debt, on weekdays between 9:30 and 16:30. Advisers help players and family members sort out what is owed without judgement. ndh.org.au

Seven signals that play has turned

Noticing these early is easier than noticing them later, when the money has gone and the mood has soured. A limit set before you play, or a pause of a few days, is the first step and never a punishment.

Read through and see which of these feel familiar from the past few weeks.

Chasing money you have already spent
Playing longer than you meant to
Hiding your play from people close to you
Depositing again to fix a bad evening
Borrowing to keep an account topped up
Feeling restless on the days you skip
Spending money meant for bills

Your questions, answered

A pause, an exclusion or a closure?

Straight replies in Casinomate's plain style, so nothing about your account stays a guess.

Do the limit tools work the same in the mobile version?+

Yes. Deposit limits, loss limits, cool-off periods and self-exclusion all sit in the same account section on your phone as on a desktop, and choices you save there apply to the account itself. Nothing extra needs switching on in a separate app.

Why does the casino need my age before I can play?+

Gambling at Casinomate is for adults of 18 and over, so your age is checked during verification along with your identity and address. This keeps minors away from the games and keeps your account within the rules the Malta Gaming Authority sets for us.

How do I shut my account permanently rather than pause it?+

Write to our support team and ask for permanent closure; a short message from your registered email is enough. The team confirms the closure and your account stays closed rather than resuming after a set period. Choose self-exclusion instead if you want a block that only stops gambling.

Can I cancel a self-exclusion before the period I picked ends?+

No. A self-exclusion runs for the whole period you chose, from the shortest option up to an indefinite block, and it cannot be lifted partway through. Keeping it firm is the point, so pick a length you are comfortable holding.

What does a cooling-off period actually stop?+

A cooling-off period freezes your account, so you cannot deposit or play for the length you select. When that period ends, play becomes possible again automatically, with no support message needed. Until then, treat the time as a break and look after everything else.